What to Do If You Have a Claim

Unfortunately, claims happen. But that’s what insurance is for – and we’re here to help! 

If you’re involved in an accident, are the victim of a theft or experience home or property damage, please contact us for guidance. You don’t need to go it alone! You can call or text us at 425-379-9200 or email team@autohomeboat.com. One of our team members will discuss your situation and walk you through the claims process. 

Here are additional steps to take when you have a claim: 

Car Accidents

1. Check for injuries. Your first priority is ensuring the safety of your passengers and anyone else involved in the accident.
2. Call 911 if you or someone else is injured. Report the accident and request medical help if needed.
3. Do not accept fault. Your claims adjuster will objectively review the facts and determine who is at fault.
4. Collect information. Obtain names, addresses and phone numbers of any injured parties, the owners of any damaged property, and witnesses. Also obtain the make, model, license number, and insurance company for any involved vehicles.
5. Take photos. Be sure to capture the location and scene of the accident and any damage.
6. Contact us. Call our office as quickly as possible. We can answer questions and help you file a claim if necessary.

Home Claims

1. Stay safe. Do not enter your home if it’s not safe to do so. Evacuate if needed.
2. Call police if a crime occurred. Immediately report theft or vandalism to police.
3. Contact utility companies if needed. Report leaking gas or downed power lines to your utility company right away. If you can safely do so, shut off your water, electricity, and/or gas supply.
4. Take photos. Lots of them!
5. Contact us. Call, text or email our office as soon as you can. We can help connect you with restoration companies and assist you in filing a claim if necessary.
6. Help prevent additional damage. This may include covering a damaged roof with tarps or salvaging valuables. Only do this if it’s safe to do so.
7. Save receipts. If your claim is accepted, your insurance company will reimburse you for any supplies you purchase that are necessary to secure your home from further damage.

After-Hours Support for a Significant Claim

We hope you never have a claim involving a serious injury or major loss of property, but if you do, and our office is closed, please call your insurance company right away. We have company contact information on our website.